PrivacyPolicy
Learn how Dream Weaver Group collects, uses and protects personal information. This policy explains your privacy rights and our data-handling practices.
At Dream Weaver Group, we respect your privacy and recognise the importance of protecting your personal information.
This Privacy Policy explains how Dream Weaver Trading 134 (Pty) Ltd, trading as Dream Weaver Group, collects, uses, stores, shares and protects personal information obtained through our website and related business communications.
This policy is intended to support transparency and compliance with applicable South African privacy legislation, including the Protection of Personal Information Act, 4 of 2013 (POPIA).
1. Who We Are
Dream Weaver Group provides telecommunications, cloud communications, ICT managed services, cybersecurity, security technology and alternative-energy solutions.
For personal information collected and processed for our own business purposes, the responsible party is:
Legal Entity: Dream Weaver Trading 134 (Pty) Ltd
Trading Name: Dream Weaver Group
Registration Number: 2006/018502/07
35 Waterford Drive
Unit 15, Waterford Office Park
Fourways, Johannesburg
2191, South Africa
Telephone: +27 11 658 1717
Email: sales@dreamweaver.co.za
Website: www.dreamweaver.co.za
Where we process personal information on behalf of a business customer under a service agreement, that customer may be the responsible party and our role and obligations will be determined by the applicable agreement and law.
2. Personal Information We Collect
Depending on how you interact with our website or business, we may collect the following categories of information.
Contact Information
Your name, business name, email address, telephone number and other details voluntarily submitted through website forms or business enquiries.
Business and Service Information
Details relating to requested products or services, technical requirements, project locations, equipment needs, service enquiries and business communications.
Website and Technical Information
Where website logging or analytics tools are enabled, information such as IP address, browser type, device information, pages visited, referral information and website interactions may be collected.
Communications Information
Correspondence and information supplied when contacting us by email, telephone, website form or an enabled online chat facility.
Customer and Contractual Information
Where relevant to an existing business relationship, information required to administer orders, quotations, agreements, service requests and support activities.
We aim to collect only the personal information reasonably necessary for a specific, lawful purpose.
3. How We Collect Information
We may obtain personal information when you:
- Complete a contact or enquiry form.
- Request a quotation, product information or technical consultation.
- Contact our sales or support teams.
- Apply to become a reseller or business partner.
- Request brochures, catalogues or technical documentation.
- Enter into a product or service agreement with us.
- Interact with an enabled website chat service.
- Browse our website where technical logging, cookies or analytics are in operation.
We may also receive business contact information from authorised representatives, suppliers, partners or other lawful sources where relevant to our operations.
4. How We Use Personal Information
We process personal information for legitimate and specified business purposes, including:
Responding to Enquiries
To answer questions, provide requested information and communicate with prospective customers or partners.
Providing Quotations
To assess requirements, prepare proposals and recommend suitable products or solutions.
Delivering Products and Services
To administer agreed services, installations, technical support, account management and ongoing customer relationships.
Customer Communication
To communicate important information regarding enquiries, service delivery, product availability, account matters and support requests.
Website Administration
To maintain, troubleshoot, secure and improve the performance and usability of our website.
Business Administration
To maintain appropriate business records, manage contractual obligations and comply with applicable legal requirements.
Marketing Communications
To distribute relevant business updates, offers or product information where legally permitted and subject to applicable consent and objection rights.
We will not use personal information for purposes incompatible with its original lawful collection, unless permitted by law.
5. Lawful Processing of Information
We process personal information in accordance with applicable legal requirements.
Depending on the circumstances, processing may be justified by:
- Your consent, where required.
- The need to take steps at your request before entering into a contract.
- Performance of an existing agreement.
- Compliance with a legal obligation.
- A legitimate interest recognised under applicable law.
- Another lawful ground permitted by POPIA.
Where consent is required, we aim to obtain it in an appropriate manner and respect your right to withdraw it, subject to applicable legal limitations.
6. Cookies and Website Technologies
Our website may use cookies or similar technologies to support essential functionality, website performance, security and user experience.
Cookies are small files stored on a device when visiting certain websites.
Depending on the technologies enabled on our website, cookies may include:
Essential Cookies
Cookies necessary for website operation, security or the functioning of requested features.
Analytics Cookies
Cookies that help us understand website visits, performance and visitor interactions.
Marketing Cookies
Cookies that may be used to measure advertising performance or support relevant promotional activity.
Third-Party Technologies
External services, such as embedded maps, online chat tools or other integrated website features, may process technical information when enabled.
Non-essential tracking technologies will be subject to the consent and privacy controls required by applicable law.
Where a cookie preference facility is provided, visitors can use it to manage available choices. Browser settings may also allow certain cookies to be blocked or deleted.
Disabling some cookies may affect website functionality.
7. Website Analytics and Advertising
Where enabled, website analytics services may help us understand how visitors use our website and identify opportunities for improvement.
Advertising technologies, if implemented, may help measure marketing performance.
Such services can involve the processing of technical identifiers and website interaction data by third-party providers.
We will disclose relevant tools and provide required consent controls before activating non-essential tracking.
Visitors should also consult the privacy documentation of the applicable third-party providers.
8. Contact Forms and Online Enquiries
When you submit an enquiry through our website, we use the information supplied to respond to your request.
This may include directing the enquiry to an appropriate internal division or authorised representative.
Information submitted through contact forms is not intended for public display.
Please avoid including unnecessary sensitive personal information, passwords or confidential account credentials in general enquiry forms.
9. Sharing of Personal Information
We do not sell personal information to third parties.
We may share personal information where reasonably necessary with:
- Authorised employees and relevant business divisions.
- Approved technology and service providers.
- Hosting, communications and IT support providers.
- Contracted service partners involved in delivering requested solutions.
- Professional advisers where appropriate.
- Regulators, law-enforcement authorities or other parties where disclosure is legally required or permitted.
Third parties processing personal information on our behalf must be subject to appropriate confidentiality, security and legal safeguards.
Information will be shared only to the extent necessary for a lawful purpose.
10. Data Security
We recognise the importance of protecting personal information against unauthorised access, loss, misuse, alteration and disclosure.
We take reasonable organisational and technical measures appropriate to the nature of the information and the risks involved.
These measures may include access restrictions, authentication controls, system maintenance, secure communications, appropriate backups and supplier safeguards.
No electronic system can be guaranteed to be completely secure.
Where a security compromise involves personal information, we will assess the incident and make notifications to affected parties and regulators where required by applicable law.
11. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet contractual obligations or comply with legal requirements.
Retention periods may vary according to the type of information and the purpose of processing.
Once information is no longer required, it will be securely deleted, destroyed or de-identified, where appropriate and legally permitted.
12. International Data Transfers
Certain technology, cloud, communications or service providers may operate infrastructure outside South Africa.
Where personal information is transferred internationally, we will take steps to ensure that the transfer is permitted under POPIA and that appropriate protections are in place.
These may include legally appropriate contractual safeguards or other grounds recognised under applicable data-protection legislation.
13. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Ask whether we hold personal information about you.
- Request access to personal information we hold.
- Request correction of inaccurate, incomplete or outdated information.
- Request deletion or destruction of information where legally justified.
- Object to certain processing activities.
- Withdraw consent where processing relies on consent.
- Object to or opt out of applicable direct marketing.
- Submit a complaint to the Information Regulator of South Africa.
Certain requests may be subject to legal restrictions, verification of identity or lawful record-retention obligations.
We will consider and respond to requests in accordance with applicable legislation.
14. Direct Marketing
We may communicate information about our products, services and business developments where permitted by law.
Where consent is required for electronic direct marketing, we will seek the appropriate consent before sending such communications.
Recipients may object to direct marketing or unsubscribe using the available instructions or by contacting us.
We aim to respect marketing preferences and process opt-out requests appropriately.
15. Third-Party Websites
Our website may contain links to external websites, product manufacturers, software platforms and business partners.
These organisations may operate under their own privacy policies and information-processing practices.
We encourage visitors to review the policies of third-party websites before submitting personal information.
We are not responsible for the privacy practices of independent third-party organisations.
16. Children's Personal Information
Our website primarily provides information about business technology, telecommunications, infrastructure and alternative-energy solutions.
It is not designed to collect personal information directly from children.
Where the processing of children's personal information becomes necessary, we will comply with the requirements of applicable legislation, including POPIA.
17. Information Officer and Privacy Enquiries
Questions about this Privacy Policy, requests relating to personal information or concerns about data processing may be directed to Dream Weaver Group.
Dream Weaver Group
Dream Weaver Trading 134 (Pty) Ltd
Email: sales@dreamweaver.co.za
Telephone: +27 11 658 1717
35 Waterford Drive
Unit 15, Waterford Office Park
Fourways, Johannesburg
2191, South Africa
Requests intended for the company's Information Officer should be clearly identified as privacy or POPIA enquiries so they can be directed appropriately.
18. Complaints and the Information Regulator
If you believe your personal information has been processed unlawfully or your privacy rights have been infringed, you may contact us to raise your concerns.
You also have the right to approach the Information Regulator of South Africa, subject to applicable procedures.
Information about the regulator and complaint procedures is available at:
19. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our business operations, website functionality, information-processing activities or legal obligations.
The current version will be made available on this website with its latest revision date.
Material changes will be communicated where required by applicable law.
We encourage visitors to review this page periodically.
20. Contact Us
For further information about how Dream Weaver Group handles personal information, please contact:
Dream Weaver Group
Dream Weaver Trading 134 (Pty) Ltd
Email: sales@dreamweaver.co.za
Telephone: +27 11 658 1717
Website: www.dreamweaver.co.za
We are committed to handling personal information responsibly and addressing privacy enquiries in accordance with applicable South African legislation.