FrequentlyAsked Questions

An on-premise PBX is a business telephone system installed at your premises, giving your organisation direct control over call handling, extensions and compatible communications hardware. It is well suited to businesses that want their core telephony platform managed on-site and integrated with their existing network and equipment.

Yes. The correct system depends on the number of users, call volumes, required features and future growth. Dream Weaver can help assess an appropriately sized platform so that you have the functions you need now without overcomplicating the solution.

In many cases existing numbers can be retained or migrated, subject to the current provider, number type and technical requirements. We recommend confirming number portability early in the planning process so the migration can be coordinated with minimal disruption.

Yes. Business PBX systems can be configured for departments, extensions, call groups, reception functions and other call-routing requirements. This allows calls to be directed more efficiently and gives different teams a communication setup that reflects how the business actually operates.

Yes, where the selected PBX supports SIP or compatible IP endpoints. The handset models, network configuration and power requirements should be confirmed during planning to ensure the phones and PBX work reliably together.

A properly selected PBX can allow additional users, handsets and features to be added within the capacity of the chosen platform. Planning for expected growth from the start can reduce the need for a full replacement when your team or number of sites expands.

Sometimes. This depends on the age, manufacturer, licensing, hardware condition and compatibility of the existing system. A technical assessment can determine whether an upgrade is practical or whether replacement would provide a more reliable long-term solution.

Dream Weaver can assist with solution planning, supplied hardware, implementation and configuration for supported environments. This can include preparing the system, configuring users and call flows, and helping ensure the installation is aligned with the agreed business requirements.

Yes, many modern PBX platforms can connect to SIP trunk services, subject to system compatibility and network readiness. The PBX, firewall, internet connection and voice requirements should be reviewed together before the SIP service is activated.

The best starting point is an assessment of users, sites, current equipment, required features, call patterns and future plans. From there, Dream Weaver can compare suitable platforms and recommend an option that fits both your operational needs and budget.

SIP trunking is an IP-based method of connecting a compatible business phone system to voice services over a data network. It replaces or reduces reliance on traditional telephone lines while allowing the existing PBX to make and receive external calls.

Businesses may use SIP trunks to modernise voice connectivity, consolidate services and support more flexible communications environments. Depending on the setup, SIP can also make it easier to scale call capacity and integrate with newer PBX and cloud platforms.

Possibly. Compatibility depends on the PBX, software version, gateway requirements and network configuration. Dream Weaver can assess the existing system and advise whether a direct SIP connection, gateway or platform upgrade is the most suitable route.

Number porting or migration may be available depending on the current provider, number range and applicable service conditions. Confirming the number inventory early helps avoid surprises and allows the migration to be planned around business operations.

Call recording can be provided through compatible PBX, platform or recording solutions, depending on the selected design. Recording requirements should be discussed up front because storage, retention, user access and compliance needs can affect the final solution.

Business continuity options such as secondary connectivity, failover routing or other redundancy measures should be considered during solution design. The appropriate approach depends on how critical voice services are and how quickly calls need to recover during an outage.

This depends on the number of configured channels, platform capacity, network bandwidth and business requirements. Call volumes can be reviewed so the service is sized to handle normal demand as well as expected peak periods.

Yes, SIP-based voice solutions can form part of a multi-site communications strategy where the underlying systems and connectivity support it. This can help standardise voice services across branches while still allowing local routing and operational requirements.

Dream Weaver’s voice portfolio includes call management, recording and expense-management capabilities where applicable. These tools can help businesses understand usage patterns, manage costs and improve visibility into how voice services are being used.

Useful information includes your current PBX, provider, number ranges, call volumes, number of sites, connectivity and required business-continuity level. With this information, the team can identify compatibility issues and prepare a more accurate migration approach.

Managed ICT services provide ongoing assistance with business technology, infrastructure, systems and support requirements under an agreed service arrangement. The goal is to give organisations structured technical support and better visibility over the systems that keep day-to-day operations running.

Dream Weaver can assess existing infrastructure and discuss support options based on the technologies, locations and operational requirements involved. The assessment helps identify what can be retained, where risks exist and which areas may need improvement or standardisation.

Yes. The portfolio includes backup, archiving, storage and related business-continuity solutions. The right approach depends on the systems being protected, required retention periods and how quickly data needs to be restored after an incident.

uCloud services include backup and retention options for Microsoft 365 environments where applicable. This can provide an additional layer of protection for important business information such as mailboxes, files and collaboration data.

The ICT offering includes security technologies intended to help protect users, data, networks and supporting infrastructure. The exact solution depends on the organisation’s environment, existing controls, risk profile and the systems that need the highest level of protection.

Yes. Disaster-recovery and business-continuity solutions can be evaluated based on the systems that must be restored and required recovery objectives. Planning normally considers backups, infrastructure, connectivity and the acceptable amount of downtime for critical operations.

Yes. CCTV forms part of the security offering for applicable business and property environments. Camera placement, recording requirements, storage, remote access and site conditions should all be reviewed before the final solution is designed.

Yes. Access-control and related electronic security solutions can be considered as part of a wider security requirement. The system can be planned around doors, users, access levels, reporting needs and integration with other security technologies where appropriate.

Multi-site support may be possible depending on the infrastructure, services required and agreed support model. A consistent support approach can help standardise systems across branches while still accounting for site-specific equipment and connectivity.

Begin by sharing your current environment, important systems, known concerns, number of sites and the outcomes you want to achieve. Dream Weaver can then identify the areas that need closer assessment and recommend practical next steps based on business priority.